The wire transfer process demands a debit card or requires a call in. I made four calls, and three times I was redirected to the wire department, only for the call to drop. On the fourth call, I was informed that it would take until the next business day, and this crucial information wasn’t mentioned on their website. This nearly jeopardized a real estate deal that needed the transfer to happen the same day. When I was transferred to customer service, the extension led to a message stating it was a non-working number. My initial call was made well in advance, so this should not have been a problem! Experiencing multiple dropped calls is highly concerning after the fourth attempt. Fortunately, I used another platform, and the wire was completed in minutes without any calls. I am extremely disappointed with the service, especially after being a customer for over five years with a significant amount deposited and supposedly having a personal banker. I will be closing my account and moving to a more reliable bank.
Claim your business profile now and gain access to all features and respond to customer reviews.
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them. PNC Bank, N.A., Member FDIC. Equal Housing Lender