I called the number 877-659-8663 option 1. The call was recored for quality assurance.
During the call, the representative was inappropriately rude, interrupted me multiple times while I was explaining my issue, and ultimately hung up on me without resolving my concern or providing any assistance. This behavior was unprofessional and left me feeling frustrated and undervalued as a customer.
PNC should prioritize hiring and training staff who are equipped to handle inquiries with patience and respect, or encourage those unsuited for customer-facing roles to look for other jobs.
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At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them. PNC Bank, N.A., Member FDIC. Equal Housing Lender