I am currently deployed overseas with the U.S. military, and this bank has made a difficult situation even worse. Both of my credit cards were closed due to fraud, and I requested replacements to be sent to my APO address. At first, they told me they don’t ship to APOs. Fine—I provided a local overseas address instead, and they confirmed it was acceptable.
I gave them more than enough time to process the change, but then they called to say I needed to close both cards again before they could reissue them, even though the cards were already supposed to be closed. They also told me the address change needed to be redone, despite the fact that I had already completed it three separate times.
It has now been two weeks, and I still cannot get my address updated or my cards reissued. The level of disorganization and lack of support—especially for someone deployed overseas—is extremely disappointing.
I’ve been a customer for over 16 years, and this has been the worst service I’ve ever experienced.
Claim your business profile now and gain access to all features and respond to customer reviews.
At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them. PNC Bank, N.A., Member FDIC. Equal Housing Lender