Dear Trustpilot,I am writing to file a formal complaint against PocketOption due to their unjust handling of my account and the subsequent loss of my trading profits. A few weeks ago, my personal bank card was blocked for security reasons. In urgent need of funds, I used my sister's card to deposit $25 into my PocketOption account, with the understanding that I would repay her immediately in cash, which I did. The platform accepted this deposit without any issues, despite the card being under a different name.Through diligent trading, I managed to increase the initial $25 deposit to $400. However, when I attempted to withdraw these funds to my own bank account, PocketOption blocked the withdrawal, stating that the deposit originated from a third-party card. Instead of offering a reasonable solution, PocketOption reset my account balance to zero, effectively confiscating my hard-earned profits. Despite numerous attempts to resolve this matter through email and customer support, the only response I received was confirmation that my account had been reset. I urgently seek clarification on why PocketOption chose to reset my account to zero. I am requesting your immediate assistance in recovering the $400 in profits that I rightfully earned. Can provide a signed statement from my sister if required. Your prompt intervention in this matter would be greatly appreciated, as I urgently need these funds.please provide me an email address so that i can attach screenshotbelow is the conversation between me and support team they even asked me to verify the card no matter on whose name was itDate2025-10-05 11:55:48Message HelloI was having trouble with my card so i deposit it wil my sister card now when i want to withdraw its saying to verify give me solution what should i doYouDate2025-10-05 12:05:16Message:- And i have her permission to deposit from her card if you need any writen paper or anything to prove i am ready to present itDate2025-10-05 12:10:09Message Hello Salma Gaean Mitha!Kindly note that use of third party's cards and other payment means is strictly prohibited at the platform.Please upload images of the *1153 card no matter who is its owner.Thank you for your cooperation and understanding!Best regards,Support Team
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