I am writing to highlight a serious concern regarding inconsistent refund handling by Pocket Option.
Case Details:
UID: 112021190
Amount in dispute: $4,001
I have provided documented evidence that another user received a refund under a similar OTC loss scenario. However, my request has been repeatedly denied without a clear explanation for this discrepancy.
Key Concern:
Pocket Option has publicly advised me to contact them via my registered email. However, I confirm that I have not received any response from their support team via my registered email since October 7, 2025. This creates a gap between their public statements and actual support behavior.
Why this matters:
* Raises questions about consistency in refund decisions
* Lack of transparent communication
* No clear explanation despite submitted evidence
I have already contacted multiple channels, including regulatory and consumer support bodies, but have not received a resolution.
Request:
I respectfully request Pocket Option to:
1. Review my case again based on the submitted evidence
2. Explain the discrepancy in refund decisions
3. Provide a fair and transparent resolution
I am open to resolving this matter amicably and hope for a prompt response.
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