Last year, I purchased a device from them, and one of the games was non-functional. They promised to send a replacement SD card, but it never arrived. I assumed it was a postal issue and let it slide. This year, I ordered two consoles, and both arrived with the games set in German instead of English. They initially offered to send replacement SD cards and even agreed to express shipping, but two business days later, the package was sent via standard shipping instead. When I informed them, they attributed it to 'human error,' but it felt like they expected I wouldn't verify. I eventually received the SD cards, but I'm dissatisfied with the dishonesty and ongoing issues. I won't shop there again and advise others to reconsider as well; their prices are high, customer service is lacking, and they don't ensure the consoles have the correct game settings before shipping.
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