Review Time
The console stopped working just a week after being given as a Christmas gift to my young son, leaving him quite disappointed. My request for help from the support team went entirely unanswered. This experience reflects very poorly on the professionalism of the business.
The console stopped working just a week after being gifted to my young son for Christmas, leaving him quite upset. My attempts to get assistance from the support team went completely ignored. This level of professionalism is very disappointing.
I ordered a gaming console for my son's birthday, which arrived late, but I overlooked that due to the holiday rush. Unfortunately, the console only functioned for a day after the first charge. I've reached out multiple times over the past 10 days, but received no response at all, which has left my son very upset. I'm considering stopping the credit card payment and think others facing similar issues should report to the relevant authorities. UPDATE: After posting this, I was contacted by the support team, and we are currently arranging for a repair or replacement. I will provide an update once I have a resolution.
Last year, I purchased a device from them, and one of the games was non-functional. They promised to send a replacement SD card, but it never arrived. I assumed it was a postal issue and let it slide. This year, I ordered two consoles, and both arrived with the games set in German instead of English. They initially offered to send replacement SD cards and even agreed to express shipping, but two business days later, the package was sent via standard shipping instead. When I informed them, they attributed it to 'human error,' but it felt like they expected I wouldn't verify. I eventually received the SD cards, but I'm dissatisfied with the dishonesty and ongoing issues. I won't shop there again and advise others to reconsider as well; their prices are high, customer service is lacking, and they don't ensure the consoles have the correct game settings before shipping.
The parcel was delivered in an insecure location, and I suspect it was stolen as it was not where it was claimed to be left. I paid for shipping insurance and through a payment service, but it didn't help since the seller claimed they had fulfilled their obligation, which is nonsense. Their obligation is only fulfilled when I actually receive my parcel, which they failed to do. I found their representatives rude and unhelpful. I will not trust this seller with my money again.
My experience with this gaming platform has been terrible. I've been a regular player for some time, depositing money into the game, but when I requested some bonus cash, I was met with constant delays and runarounds. Each time I submitted a withdrawal, it was subjected to review, while my deposits were processed instantly. I feel it's unfair that I have to wait for my winnings when I don’t have to wait for deposits. I'm seriously considering writing a review about this situation if I don't receive my money soon.
The product is fantastic and brings a lot of joy and memories; it's definitely worth the investment. However, I'm giving only three stars because the support team completely ignores messages, and the SD card they provided was corrupted after just two hours of use. I recommend copying all necessary files, purchasing a quality SD card, and installing a proper system—you won’t regret it. UPDATE: They responded an hour after I submitted my review, but honestly, it might have been better for them to remain silent and improve their service next time.
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