The medication arrived frozen. Is this safe to use? I couldn't find a way to contact the company about this through their app. Additionally, I called to change the delivery date from December 12 to December 16. I was informed it would arrive on the 16th, but it came on the 12th. Update: I emailed the company regarding this, and their customer service was exceptional. Someone called me back quickly and arranged for a new shipment, assuring me this is not a typical experience.
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