Review Time
I paid for the online doctor's appointment to receive a prescription. The doctor prescribed X via email & I wanted to know why she didn't prescribe Y. There is literally no "Help" or "Contact Us" or "Chat" option on the website nor on the app. Zero convenient way to ask a question about the prescription. I finally found an email address. The problem is that Pocketpills is preparing my meds for shipment in the meantime. I am concerned about option X & not sure I even want it. But zero way to stop the shipment. I am frustrated. The other issue is when the doctor makes your prescription, the doctor's comments / opinion is emailed to you. But if you go to the PP website or app, that correspondence isn't saved to your account. Lastly, there is no option to reply to the doctor's email should you have a follow up question or concern. There are many online pharmacies so I am going to shop around and find one that offers more accessible customer service, even if that costs more.
They handle everything behind the scenes to ensure a smooth experience, coordinating with the previous pharmacy during transfers and with the insurance provider, so you don’t have to. The best part is the home delivery service. They also have their own medical professionals available for assessments if you're interested in starting a weight loss medication.
Working with this service has been a total disaster. They sent me two faulty products and then spent more time evading responsibility than actually providing assistance. Rather than acknowledging their error, they overwhelmed me with unnecessary processes and refused to make even the slightest concession. Suggesting that a customer reach out to the vendor directly is unbelievable and entirely unprofessional. Their behavior clearly indicates that they have no regard for your health or well-being — their only concern is your money. A service that goes to such lengths to avoid refunding their own defective items is not one you can trust. Spare yourself the trouble and steer clear of this service altogether. I would never recommend them to anyone.
Dealing with this service has been a total nightmare. They sent me two defective products and then spent more time avoiding responsibility than actually assisting. Instead of admitting their mistake, they overwhelmed me with pointless procedures and refused to make even the smallest exception. Suggesting that a customer contact the vendor directly is absurd and completely unprofessional. Their actions clearly show they do not care about your health or well-being — only about your money. A company that fights so hard to avoid refunding their own defective items is not one to trust. Save yourself the trouble and steer clear of this service entirely. I would never recommend them to anyone.
The medication arrived frozen. Is this safe to use? I couldn't find a way to contact the company about this through their app. Additionally, I called to change the delivery date from December 12 to December 16. I was informed it would arrive on the 16th, but it came on the 12th. Update: I emailed the company regarding this, and their customer service was exceptional. Someone called me back quickly and arranged for a new shipment, assuring me this is not a typical experience.
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