My pod point stopped working last week. I contacted customer service. The language barrier was an issue but we got there. The technical team emailed us with a date and time (which was less than 24 hours after the email) when they were coming. They gave us 12 hours to respond, the majority of that time I was asleep so I replied late, but they still came.
Due to both my partner and I working (and cannot work from home) I contacted customer service and emailed the technical team to ask them to message my partner to inform him when they were on their way as my partner works close to home and could get there very quickly. Unfortunately they messaged me; I work in a hospital and couldn't check my phone and therefore didn't see it. Fortunately my partner got time off work and was home when Cameron arrived. He was great and sorted the problem out.
All companies should remember that certain jobs do not allow people to work from home and being at home for something like this needs more than a few hours. I understand I wanted the problem sorting but a few hours notice is hard for essential workers. Communication could be better.
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
