podback.org

2.6
2.6 Based on 60 reviews

Podback: the UK's coffee pod recycling service. We are working with coffee brands, retailers, local authorities and recyclers to give your used coffee pods a new life—from plastic and aluminium turned into new products to coffee grounds used to create ren...

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Average Rating

2.6

/
5

60 Reviews

5 Star
33%
4 Star
2%
3 Star
8%
2 Star
15%
1 Star
43%

All Reviews

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Review Time

John Rischmiller
To counter some of the negative reviews, my experience has been really positive, the bags are ordere

To counter some of the negative reviews, my experience has been really positive, the bags are ordered from Podback direct and are shipped quickly. First time at my local Asda, one customer service rep didn't know what I was talking about but her colleague quickly advised her and the label was quickly printed. Also my local recycling centre (Pyle) has special bins for Podback, separate ones for plastic and aluminium pods.

5
Date of experience: Feb 02, 2026
John Rischmiller
Very Positive Experience

To counter some of the negative reviews, my experience has been really positive, the bags are ordered from Podback direct and are shipped quickly. First time at my local Asda, one customer service rep didn't know what I was talking about but her colleague quickly advised her and the label was quickly printed. Also my local recycling centre (Pyle) has special bins for Podback, separate ones for plastic and aluminium pods.

5
Date of experience: Jan 23, 2026
John Bartling
Terrible Customer Service

I have two coffee machines, a Dolce Gusto and Nespresso. I ordered podback bags for Dolce Gusto and they were provided without issue. I attempted to order additional bags for my Nespresso machine to place Aldi Alcafe aluminium pods in and the website told me "We're sorry but it's not possible to order bags from us today" and to wait until the end of February.I emailed customer service and asked if I could order bags for an additional machine for Alcafe pods and they told me to contact Nespresso, I went back and explained again that I required different bags for Alcafe pods and they told me to order them on their website, I initially contacted them as I was unable to do this. I went back a third time and they advised me to change the type of bag required and wait 24 hours. I did that five days ago and am still unable to order. At this point, I've just given up trying.

1
Date of experience: Jan 20, 2026
IAN GREGORY
Asda Newton Abbot staff brilliant.

Asda Newton Abbot

5
Date of experience: Jan 01, 2026
Yvonne Robertson
Full bags being dumped by Costa!

Our local recycling collection point is Costa in Ludlow. Took a bag in, they refused to take it saying they couldn't recycle it and the scheme was ended. Contacted Podback and Costa, both said the scheme was running and the store should be taking the bags. Filled another bag, took it in a month later. Again they refused to take it saying they had no way of recycling it and had already dumped 50 full bags brought to them. Showed them the emails from Costa HQ, it made no difference. In the end she took the bag but said she'd just be throwing it away! The next nearest drop off is a 30 min drive away. This is useless! Emailed Costa and Podback again, no reply.

2
Date of experience: Dec 18, 2025
Susan Baylis
Tried to find nearest co-op and there…

Tried to find nearest co-op and there didn’t seem to be any. Was excited to think I could recycle as I have several co-ops near me. Kept bringing up local recycling and stores other than Co-op!!!

1
Date of experience: Nov 26, 2025
Gary Jones
The link for the nearest store sends…

The link for the nearest store sends you to a forbidden page? 🤷🏽‍♂️

2
Date of experience: Nov 25, 2025
Janet Wills
Used to recycle podback bags at the…

I used to take podback bags to the local co op but that site no longer accepts them. 25 mile round trip to the nearest site.Was checking the website to see if anything had improved but it is not working. 403 forbidden error message.

1
Date of experience: Nov 19, 2025
Gavin Parker
All the parties involved need to sort out their problems

This issue has gone on for years! It is now at ridiculous levels! We have a Tassimo machine and trying to adhere to the recycling policy is now almost impossible! None of the supermarkets who are meant to issue bags and are all saying that they can’t get supplies of the recycling bags! I spoke to Tassimo customer service today and they said that it was nothing to do with them? I should look at the podbags website and order them online. Unfortunately to do this you have to open an account and we have previously had issues with the account when we had one ie tracking and data trading, so we are not going to go down this wormhole again! Our local council also has not signed up to the pod recycling scheme,so the only options available to us are to use a standard carrier bag to deposit them or put them in the recycling bin and hope that somewhere in the system they are picked up ( I don’t think it’s possible)?

1
Date of experience: Nov 07, 2025
Natalie Spillett
Not impressed

Not impressed. We used to send pods for recycling via courier and this service has been cancelled. There is no drop off location near me, so I just drove 5 miles out of my way to a location listed on the website (costa coffee in Tescos New Malden) only to be told they don’t accept them. Hie on earth am I supposed to stop them becoming land fill? Sort it out!!!!!!

2
Date of experience: Sep 23, 2025

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Business Details

  • Podback: the UK's coffee pod recycling service.
    We are working with coffee brands, retailers, local authorities and recyclers to give your used coffee pods a new life—from plastic and aluminium turned into new products to coffee grounds used to create renewable energy and soil improver. With a growing network of drop-off points available in supermarkets, coffee shops and recycling centres, we’re working on ways to make recycling pods part of your regular routine. Podback is a not-for-profit organisation, funded by our member brands. See more

  • language https://podback.org

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