I placed an order through a payment service, and only after confirmation did I notice my old address was listed. I couldn't update it since the transaction was pending, so I immediately reached out to the support team. They informed me they wouldn't change the address and suggested I contact the courier, but the order hadn’t shipped yet, so I had no tracking number. They also wouldn’t specify which courier they would use. Their website mentions that one courier does not allow address changes, so I asked the support team to cancel my order. They refused, stating that I could return it upon arrival, despite it being sent to my old address at the opposite end of the country. I expected much better service from such a large international entity.
Claim your business profile now and gain access to all features and respond to customer reviews.
