Review Time
🃏 Greg and the Great Pokémon Heist: A Tale of Cancelled Orders and Customer Service RACISTS!!! 🎪
Well well well, Pokémon Center — the sacred temple of overpriced plushies and checkout queues longer than a Disney lightning lane. You had one job. Just one. Take my order, send me my limited edition cardboard crack, and let us all pretend we’re still ten years old and life hasn’t kicked us in the Pokéballs.
But no.
Instead, release day arrives, and my order vanishes like a rare spawn on 1% encounter rate. No warning. No email. Just radio silence and shattered dreams. I check my inbox, nothing. I check the dispatch tracker, nada. I check my soul — still hollow. Enter: Greg the racist Mr MIME Cosplayer. Racially profiling me with all the decency of a homeless man emptying his guts into a bin. He abused me like apartheid had been reincarnated and trigger was the dictator.
Ah yes, Greg. The digital Del Boy of customer service. Man’s tone was like I’d just tried to flog him knockoff Poké Balls out the back of a van in Peckham. Apparently my completely legit order had fallen under the sacred corporate umbrella term of “fraud.” Fraud, Greg? Fraud? Mate, I’ve spent more money with your store than Ash spent chasing that useless Charizard’s loyalty.
Greg spoke like he was the final boss of the Anti-Fun Department. Condescending, vague, and suspiciously enthusiastic about the word "policy.” Probably wears a lanyard to bed and thinks 'customer experience' is a cryptid.
When pressed for an explanation, all I got was a half-baked response about "system checks" and "suspicious patterns" — like I’m some sort of black market booster goblin operating out of a hollowed-out bin behind WHSmiths.
Let’s be honest — if Pokémon Center were a gym, it’d be run by Mr. Mime and Greg would be the one guarding the door saying “no entry unless you're prepared to be gaslit.”
No refund email. No apology. No solution. Just the distinct feeling I’ve been mugged by a company so wrapped in nostalgia that they forgot basic decency. Somewhere out there, a warehouse worker is probably slow dancing with my cancelled order, whispering “Greg said no” into its shrink wrap.
1/5 stars.
For the plushie I never got.
For the email I never received.
For Greg — who clearly mistook me for Del Boy and himself for the Monopoly Man of Fraud Prevention.
If anyone needs me, I’ll be sat outside Pokémon Center dressed as Pikachu with a cardboard sign that reads:
“Cancelled by Greg, 12 years a slave, Send help. And ETBs.” 🪧⚡
I placed an order using a payment service, and it was only after the order was confirmed that my old address was displayed. I couldn't change this on the payment service since the transaction was still pending, so I immediately reached out to the support team. I was informed that they wouldn't modify the address and that I'd need to go through the courier. However, since the order had just been placed and had not yet shipped, I had no tracking number. They also wouldn't specify whether they would use one courier or another, only that both are options. Their website mentions that one courier doesn't allow address changes, so I returned to the support team and requested to cancel my order. I was told that cancellations aren't possible, but I could return the item once it arrives, even though it's being sent to my old address, which is quite far away! I honestly expected much better from such a large, international company.
I placed an order through a payment service, and only after confirmation did I notice my old address was listed. I couldn't update it since the transaction was pending, so I immediately reached out to the support team. They informed me they wouldn't change the address and suggested I contact the courier, but the order hadn’t shipped yet, so I had no tracking number. They also wouldn’t specify which courier they would use. Their website mentions that one courier does not allow address changes, so I asked the support team to cancel my order. They refused, stating that I could return it upon arrival, despite it being sent to my old address at the opposite end of the country. I expected much better service from such a large international entity.
If other major companies are under scrutiny for market manipulation, the same should apply here. It’s quite clear they are aware of their market presence and are manipulating stock levels with their supply partners. Everything seems to be perpetually out of stock and purchased by automated bots. Instead of securing their platform and ensuring adequate stock, they seem to prefer selling larger packs to scalpers, as it reduces their shipping workload. I’ve given up on collecting, and even when I find items for my child, it’s become increasingly frustrating. It’s disheartening to see many defend the company despite these issues.
The customer service provided is extremely poor. I received the wrong item instead of the more expensive one I had ordered. It was clear this was their error, as the packaging indicated the smaller incorrect item, while the dispatch form showed the item I had paid more for. Despite this, two weeks have passed with only automated responses and no resolution or refund. Be cautious when dealing with this company, as they seem to treat customers poorly once an issue arises.
I’m increasingly frustrated with the product scarcity and the way they mix poor quality items into bundles. They seem to be focused on maximizing profits at the expense of genuine customers. I urge everyone to refrain from buying anything except official drops, as the service has been incredibly disappointing. I’ve stopped collecting and hope others will join me in moving on to better alternatives.
The service I experienced was absolutely unacceptable. I ordered a plush and did not receive any email confirmation. When I tried to follow up, I discovered my email had auto-corrected to one I can’t access anymore. They refused to assist me despite my repeated attempts, including providing my order number and ID. They insist I must contact them from the original email, which seems unreasonable given the evidence I provided. My concerns have gone unanswered for days, and it feels like they are indifferent to customer support.
The website is extremely frustrating to use. During a new release, my phone was mistakenly flagged as a bot. After waiting in a queue for 1.5 hours, I received an error code. This happened on both my phone and laptop, despite having no VPN or issues listed. It’s unacceptable.
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