The service I experienced was absolutely unacceptable. I ordered a plush and did not receive any email confirmation. When I tried to follow up, I discovered my email had auto-corrected to one I can’t access anymore. They refused to assist me despite my repeated attempts, including providing my order number and ID. They insist I must contact them from the original email, which seems unreasonable given the evidence I provided. My concerns have gone unanswered for days, and it feels like they are indifferent to customer support.
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