I placed an order using a payment service, and it was only after the order was confirmed that my old address was displayed. I couldn't change this on the payment service since the transaction was still pending, so I immediately reached out to the support team. I was informed that they wouldn't modify the address and that I'd need to go through the courier. However, since the order had just been placed and had not yet shipped, I had no tracking number. They also wouldn't specify whether they would use one courier or another, only that both are options. Their website mentions that one courier doesn't allow address changes, so I returned to the support team and requested to cancel my order. I was told that cancellations aren't possible, but I could return the item once it arrives, even though it's being sent to my old address, which is quite far away! I honestly expected much better from such a large, international company.
Claim your business profile now and gain access to all features and respond to customer reviews.
