The quality of the products is fine, but the policies and customer support are severely lacking. If, like me, you submit an order with an incorrect autofilled address, you're out of luck. Their policy is to not assist with cancellations or address changes. You have to wait for the order to arrive and then return it, which is problematic if it’s going to the wrong address and their tracking link doesn’t work. They respond slowly and lack understanding of the issue. After over a week trying to resolve it, I found out the order was delivered to the wrong place, and my ticket was closed with no further options available. Plus, you can't leave a review unless invited, and that link seems broken too. This seems to be a long-standing issue, so proceed with caution if you decide to purchase from them.
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Pokémon Center is the official site for Pokémon shopping, featuring original items such as plush, clothing, figures, Pokémon TCG trading cards, and more.