I booked seats with the company and was charged extra for what was described as 'extra legroom seats.' After traveling, it became evident that these were standard economy seats. I raised this issue with them on 30 October 2025, providing all details and requesting a refund for the mis-sold upgrade. Additionally, I submitted a formal request for a copy of the call where the promise was made. Since then, I have sent multiple follow-up emails, but the company has not responded to any of them. No acknowledgment, no updates, and no handling of my complaint. In summary: sold and charged for extra legroom seats, provided standard seats instead, over a month without any response, no refund, and no complaint handling. This has been one of the worst customer service experiences I've encountered. I am now escalating my case to relevant authorities. If you are considering booking through this service, I strongly recommend verifying seat details directly with the airline and being aware of their unresponsive after-sales support.
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