Review Time
I was looking to book a flight ticket for both myself and my wife, and I finally found the right service. I had the pleasure of working with an agent named Ashar. It was a fantastic experience with someone who truly knows his job. He guided me patiently, ensuring I understood everything. Ashar is genuinely polite and recognizes that "the customer is king." I highly recommend this service to others, all thanks to Ashar.
I purchased three tickets through a travel platform and had to cancel within 24 hours due to unexpected events. They refused to refund me and pressured me into accepting a much lower amount. My elderly parents, who booked for a now-cancelled event, are affected by this loss. I requested to escalate my complaint but received no response, just automated replies. There was no empathy shown, and I still haven't received a refund. This service has been terrible, with unhelpful staff who seem indifferent. I feel completely disregarded.
I purchased three tickets through this service via a booking platform. Due to unexpected circumstances, I had to cancel within 24 hours. They refused to refund my money and wouldn’t allow me to rebook my seats. I was pressured into accepting a £200 refund per ticket, even though they cost me £700 each. I was told that if I didn’t cancel immediately and accept their refund, I wouldn’t get anything back. My elderly parents, who cannot afford this loss, were affected by a cancelled event. I requested to escalate my complaint but received only robotic replies. There was no compassion shown, and I still have not seen any refund. Very disappointing service and unhelpful staff who seem indifferent. It feels like I’ve lost £2,000 for a service I didn’t even use.
Dealing with this company was frustrating. The staff member I interacted with was unprofessional and rude, refusing to take responsibility for the issues we faced. I cannot recommend this service due to the poor attitude of their staff.
Our experience with the agency was disappointing and unprofessional. Initially, the service seemed friendly, but once our journey commenced, support vanished, and they refused to take responsibility for issues that arose. Major problems occurred at the airport, where we faced unreasonable demands. When we reached out for assistance, the representative was dismissive and unhelpful. Our return flight was also delayed significantly, and we received no communication from the agency. Overall, this experience was frustrating, and I would advise others to consider other options that prioritize customer respect and accountability.
I booked seats with the company and was charged extra for what was described as 'extra legroom seats.' After traveling, it became evident that these were standard economy seats. I raised this issue with them on 30 October 2025, providing all details and requesting a refund for the mis-sold upgrade. Additionally, I submitted a formal request for a copy of the call where the promise was made. Since then, I have sent multiple follow-up emails, but the company has not responded to any of them. No acknowledgment, no updates, and no handling of my complaint. In summary: sold and charged for extra legroom seats, provided standard seats instead, over a month without any response, no refund, and no complaint handling. This has been one of the worst customer service experiences I've encountered. I am now escalating my case to relevant authorities. If you are considering booking through this service, I strongly recommend verifying seat details directly with the airline and being aware of their unresponsive after-sales support.
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