polanitravel.com

3.5
3.5 Based on 121 reviews

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Chazz Morgan
Disappointing and unprofessional service

Our experience with the agency was disappointing and unprofessional. Initially, the service seemed friendly, but once our journey commenced, support vanished, and they refused to take responsibility for issues that arose. Major problems occurred at the airport, where we faced unreasonable demands. When we reached out for assistance, the representative was dismissive and unhelpful. Our return flight was also delayed significantly, and we received no communication from the agency. Overall, this experience was frustrating, and I would advise others to consider other options that prioritize customer respect and accountability.

1
Date of experience: Oct 31, 2025

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