I have purchased multiple products from this company, with the last being a sports watch. It worked well initially but soon had issues like turning off with over 10% battery and freezing. They took it back once for repairs, but after that, they just suggested I do a hard reset. After much frustration with customer service, I started doing that every time there was an issue. It was frustrating to constantly have to ensure I had over 40% battery before use to avoid a shutdown. About 12-15 months later, it stopped charging altogether. According to local laws, a product should last more than three years, but the only offer from the company was a discount on a new watch or a small cash refund. I will never buy from this company again; my advice is to steer clear. The products have potential, but the customer service is dreadful.
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Polar is a leading provider of heart rate and fitness assessment technology.
