Review Time
Absolutely appalling customer service. I've sent multiple emails to their Australian sales team to buy a watch and haven't had a single reply in 12 days. Is there a human working there?" Their whole office needs to be "restructured"
i have to give this 5 star even though my polar A300 has just stopped working i have had this watch from my cardio rehab which was 11 years ago,this watch never failed in the 11 years i used it with the chest strap monitor which is still working, i was so surprised to see the very bad ratings for the more up to date watches i now have to make my mind up do i buy another polar watch,,,, if i could buy another A300 i would not hesitate
Ronnie south east Kent i purchased the watch in oct 2015
watch stopped taking charge on 09/01/2026
I purchased a brand new sports watch that lasted 3.5 years and performed well initially. However, the lower left button stopped working without any impacts. The company dismissed my concerns, stating it was out of warranty and non-repairable. For a sports watch, such a failure is unacceptable; it doesn't serve its purpose. I suspect this issue exists in their other products as well. In my experience, the company does not stand behind its products and shows little care for customers. I cannot recommend this brand—purchase at your own risk!
I bought a sports watch that was new and worked well for 3.5 years. However, the lower left button suddenly stopped functioning. I took good care of it, and it had no impacts. The company dismissed my concerns, stating it was out of warranty and unrepairable. For a sports watch, such a failure is unacceptable; it simply isn't fit for its intended purpose. I believe this issue persists across their products. Based on my experience, the company does not support its products and shows little regard for customer satisfaction. I cannot recommend this brand—proceed with caution!
I strongly advise against purchasing from this company. I bought a watch that failed within a week. I reached out to customer service, received an email stating they would get back to me, but two weeks later, I've heard nothing. I've discovered they don't even have a customer service department. Avoid this company and its products.
I bought a watch in November and have faced constant issues. It won't sync at all now, and I have sent multiple emails over the last two weeks without any response. I will never buy from them again. This is the worst customer service I've encountered! I just want a refund for my defective product.
I purchased two watch straps for a smartwatch intended as a gift. After realizing I ordered the wrong size, I attempted to exchange them, but it was impossible. They informed me I had to return them within 14 days, showing a complete lack of customer service and flexibility. I advise anyone considering a smartwatch from this brand to think twice. I will choose another brand instead.
My smartwatch stopped responding, so after trying all suggested fixes, I contacted customer support through Webchat. They asked for a video of the issue and proof of purchase. The watch was just over 2.5 years old and in good shape. The case was escalated, and I received a voucher for a new watch. Although I had to pay a small amount for the one I wanted, I was impressed with their service. This is my fourth watch from this brand, and I look forward to more in the future.
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Polar is a leading provider of heart rate and fitness assessment technology.
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