My smartwatch stopped responding, so after trying all suggested fixes, I contacted customer support through Webchat. They asked for a video of the issue and proof of purchase. The watch was just over 2.5 years old and in good shape. The case was escalated, and I received a voucher for a new watch. Although I had to pay a small amount for the one I wanted, I was impressed with their service. This is my fourth watch from this brand, and I look forward to more in the future.
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Polar is a leading provider of heart rate and fitness assessment technology.
