One more negative experience with Polar products and customer service to add to this site. I purchased a Polar Loop, which is advertised as a Whoop alternative. The product is not even a distant relative (I tried the Whoop on a free trial).The Loop does not track my sleep every night (no data recorded), besides being placed properly on the wrist.Furthermore, whenever I train at high intensity, it shoots my heart rate to over 170, when my beat is obviously not at that rate (I compared with my Polar OH1).The App is so poor that they should be ashamed to publish it. I contacted the customer service twice to return a faulty product, and they keep blaming their customers for their faults: according to them, it is me that do not wear the product correctly (as if this was a complicated task…), or I should factory reset the product (which I did with no improvements). They are refusing the return of a faulty product, which is in itself a major sign of how serious tu is company is. I had been a loyal customer for years, but I will not buy a Polar product ever again.
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Polar is a leading provider of heart rate and fitness assessment technology.
