I purchased a replacement band for my Polar watch based on Polar's own search tool that shows exact models the replacement bands are compatible with. However, the band I received is not compatible with my watch at all. The only customer support available is an AI bot that offers to "have my human buddies contact you by email," but it has been a full business week and I did not receive an email. No matter what time of day you try to chat with customer support, they are not available. No phone support, no option to email support directly. I am going to have to do a chargeback to get my money back for a product I can't use.UPDATE: I filed the chargeback and Polar contacted me AFTER the chargeback was closed in my favor, requesting that I reverse the case and pay return shipping to return the item that they advertised as compatible with my watch, when it in fact is not.Avoid this company, they will sell you products based on false advertising and require you to pay to return them IF you can contact the company at all. Not to mention, a 2-4 week processing time for refunds AFTER you have PAID to return the item you would never have purchased if it was accurately advertised.
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Polar is a leading provider of heart rate and fitness assessment technology.
