polar.com

1.6
1.6 Based on 41 reviews

Polar is a leading provider of heart rate and fitness assessment technology....

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Karlee Morgan
Polar Vantage V Watch

I owned Vantage V. It was initially functioning well for surfing and various triathlon activities. However after a year or so it developed a battery issue. I returned it to Polar and was charged over £200 for the repairs. A few weeks later it developed similar issues and they replace the whole watch. After just a few more weeks it has stopped working again. This time they have said that it has taken in water and they want another £250 to repair it. Obviously I challenged this and was told that it is only water resistant not waterproof and that if any of the buttons are pressed when wet, that it can take on water. I hadn’t pressed the buttons, but this lack of resistance for watch that is supposedly designed for water based activities seems far from fit for purpose. The customer support is dreadful. I have Gramin products and have always received far better customer service. My advice would be to stay away from Polar.

1
Date of experience: Dec 14, 2022

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