I recently bought a polar ignite 2, after 10 days I had problems with charging being recorded as sleep,and had two hours charge time. I emailed customer service and they did reply quickly. I presumed they would send me out a replacement if a factory settings restart didn’t help, and after checking warranty details it seemed like if something is faulty it should be replaced if within a Couple of weeks. Apparently not the case, as it was used. I’m not sure how you can tell if somethings defective if you don’t use it. They want you to send it to be assessed but can take 10 days to process. Having it a little over a week and sending it off for 2 week turnaround already seemed strange, and was trying to keep a strict training log. Using it until I get too annoyed , partly as a lesson to myself for not looking at trust pilot before purchase!
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