I previously gave this company a one star review after a tremendously difficult 20 days of going back-and-forth with them. I dissatisfied with the product since it stopped working and they could not suggest a solution that I thought was fair, considering the amount of money I spent. However, they reached out to me yesterday and are sending me a brand new one at no cost to me. I appreciate their customer service going a step further to make things right. I can’t give them a full 5 stars since their product did stop working after two weeks, however, I am excited that they are sending me a new one and we will hope for the best!
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Creator of the most portable & affordable Ice Baths on the market - Polar Dive USA