You claim that roadside assistance was 'not mentioned' in the quotation, therefore it is 'not covered.' This reasoning is flawed for several reasons: Lack of clarity does not equal disclosure. A quotation should clearly outline what is included and excluded. The absence of roadside assistance does not signify clear communication regarding its exclusion. Additionally, roadside assistance is a standard feature in many vehicle insurance policies. If it is NOT included, it should be explicitly stated as an exclusion. As an insurance provider, you must ensure customers fully understand their purchases. Omitting information does not fulfill this responsibility. I request a copy of the policy terms showing where roadside assistance exclusions for commercial vehicles are clearly stated, as well as an explanation for why this significant exclusion was not disclosed during the sales process.
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