Awful customer service. Guy arrived out to see what had happened and was useless. Identified a leak on the opposite side of where we said it was but wouldn’t listen. Even a novice could see it was not possible. It soon became clear that the reason was to avoid a payout as it was conveniently ‘ not covered’. Made a complaint because it was days from Christmas and we were told not to touch the rubble due to asbestos. No reply to complaint so had no choice but try to get help as 2 people in our home have health conditions. Couldn’t actually believe we had put out money for years on this cowboy ‘business’. Please go elsewhere to insure.
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