I was completely open and honest about my medical issues right away, giving all the information asked for to guarantee a precise initial price. Policygenius gave a lowball premium quote at first, which led to a completely erroneous expectation of affordability in spite of this full transparency. I proceeded with the application based on this figure.When the last offer came, the lie was exposed. The premium was raised by almost $100 per month, which almost doubled the initial lowball pricing, in addition to the policy being offered at the incorrect coverage level and term length than what I had requested. This fee increase was provided following the evaluation of the medical data, demonstrating that the original price was a conscious attempt to entice me to proceed.I asked for a copy of the recording of my first discussion with their representative to support the original statement and my complete disclosure when I contacted Policygenius to demand an explanation for this unethical modification and the term discrepancy. Policygenius has blatantly avoided accountability and shown a severe lack of transparency by refusing to reply to this request for documentation.The entire scenario unequivocally demonstrates a bait-and-switch tactic intended to entice customers before subjecting them to wildly disparate and unreasonable prices. I have ended my association with Policygenius due to these unethical and dishonest activities.I'm reporting Policygenius for these aggressive and deceptive practices right away by submitting formal complaints to the Federal Trade Commission (FTC) and the Better Business Bureau (BBB).
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Policygenius is America's leading online insurance marketplace, with headquarters in New York City and Durham, North Carolina. Our mission is to help people get insurance right by making it easy for them to understand their options, compare quotes, and buy a policy, all in one place.
