Review Time
I was completely open and honest about my medical issues right away, giving all the information asked for to guarantee a precise initial price. Policygenius gave a lowball premium quote at first, which led to a completely erroneous expectation of affordability in spite of this full transparency. I proceeded with the application based on this figure.When the last offer came, the lie was exposed. The premium was raised by almost $100 per month, which almost doubled the initial lowball pricing, in addition to the policy being offered at the incorrect coverage level and term length than what I had requested. This fee increase was provided following the evaluation of the medical data, demonstrating that the original price was a conscious attempt to entice me to proceed.I asked for a copy of the recording of my first discussion with their representative to support the original statement and my complete disclosure when I contacted Policygenius to demand an explanation for this unethical modification and the term discrepancy. Policygenius has blatantly avoided accountability and shown a severe lack of transparency by refusing to reply to this request for documentation.The entire scenario unequivocally demonstrates a bait-and-switch tactic intended to entice customers before subjecting them to wildly disparate and unreasonable prices. I have ended my association with Policygenius due to these unethical and dishonest activities.I'm reporting Policygenius for these aggressive and deceptive practices right away by submitting formal complaints to the Federal Trade Commission (FTC) and the Better Business Bureau (BBB).
In 2020 I initiated two life insurance policies through Policygenius. We have since moved outside of the US and I'm finding it impossible to cancel the policies and I am not getting support from either Policygenius nor the underwriter. Trying to call them from outside the US is not working. I am frustrated and cannot stop the payments.Struggles Update: 15 Oct: Messages left on dashboard. (No Response)15 Oct: Emails sent to help- and teams- email address. (No Response)16 Oct: Messages left on dashboard.16 Oct: Emails sent to help- and teams- email.
Applied for a policy 3 months ago and have nothing.I'm in excellent health just a complete customer service failure.Waste of my time and it's terrible that someone came out and did a health exam and now I need to start all over with another company. Just awful.
Working with Courtney Roy was so refreshing. No sales pressure, relatable, funny, and genuine. This man deserves a raise and promotion. I can now sleep better at night knowing my family is taken care of with a solid life insurance policy.
Spoke with Jonathan Duong. Having never applied for life insurance before, I wasn't sure what to expect. By the end of our conversation, I felt completely comfortable with the details and the decisions I made. Jonathan was completely clear and very patient. Thanks!
Policygenius ads and its website claim users can "Compare prices among America's top insurers" and "makes it easy to compare personalized quotes and policies from top-rated insurers side by side." I went through the process of inputting my information for life insurance quotes, called to confirm as required, and was given exactly one quote from one insurer over the phone ONLY with my information then being sent to that one insurer and one insurer alone who has been harassing me for my personal information. At least as of June 2025, there does not appear to be any ability to compare quotes and policies "side by side" online via the website as claimed and as previous reviewers seem to refer to. I was never provided that opportunity and after my phone call was ONLY able view the single quoted policy I was locked into over the phone. Policygenius's claims regarding their service do not appear to be true.
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Policygenius is America's leading online insurance marketplace, with headquarters in New York City and Durham, North Carolina. Our mission is to help people get insurance right by making it easy for them to understand their options, compare quotes, and buy a policy, all in one place.
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