Terrible firm. They were instructed by my insurer (Arthur J Gallagher) to carry out leak and restoration works for a claim placed on 1st March 2024. I was given industrial drying machines 8 months after the claim was placed and told not to dry my clothes in house, all to reduce costs for a water damaged kitchen. I'm in a 2 bedroom flat, damp spores and walls confirmed as very high owing to the damage. Today, 14 months later, Polygon decide to get strip out works started using a third party firm. The third party cannot even strip out the kitchen owing to Polygons poor reporting and understanding of the damage caused by leak. Polygon detect the leak and then sit back, working in collaboration with the insurer to see if they can evade any sort of remediation. No care, cost cutting, cheating firm. Again, I am told to wait for Polygons response - will this occur before the end of year?
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At Polygon, we understand that suffering a water pipe leak in your home can be extremely distressing, expensive and disruptive.
If your insurance policy does not provide for ‘Trace & Access’, you’re left trying to find a company you can trust. You’re looking for experts that will provide you with the reassurance the pipe leak will be found and fixed – as quickly as possible with minimum disruption and cost to you.
For this level of service, look no further than Polygon. We’re an award-winning national company with over 60 years of experience and expertise.See more
