Review Time
The initial contact with this company was good however after that it was a totally disaster. The lack of communication and plan it is terrible. They have been in some sort of contact with my insurance but a barely hear from them via phone or email. Their sense of responsibility and care for their customer is also terrible. Send the wrong people to the job who has no clue of they actually supposed to do because their lack of communication their own employee. I do not recommend then at all. The whole process have been so frustrating.
The initial contact with this company was good however after that it was a totally disaster. The lack of communication and plan it is terrible. They have been in some sort of contact with my insurance but a barely hear from them via phone or email. Their sense of responsibility and care for their customer is also terrible. Send the wrong people to the job who has no clue of they actually supposed to do because their lack of communication their own employee. I do not recommend then at all. The whole process have been so frustrating.
Michael arrived promptly. He was professional, knowledgeable and extremely efficient. He explained what he was doing and why and found the leak using the data he gathered. He worked very hard to expose the leak and advised on the next steps needed. He is a credit to the company.
I have had yet another excellent experience today. Sadly water leaks do cause damage & worry.Danny Harvey came & again I could feel in good hands immediately. He was a true professional and very caring & helpful. I now have a dehumidifier to dry things out. He will come again to check & if dry the next stage of reinstatement will commence. So far perfection & thanks to Danny an old man can know he is in good hands.
Terrible firm. They were instructed by my insurer (Arthur J Gallagher) to carry out leak and restoration works for a claim placed on 1st March 2024. I was given industrial drying machines 8 months after the claim was placed and told not to dry my clothes in house, all to reduce costs for a water damaged kitchen. I'm in a 2 bedroom flat, damp spores and walls confirmed as very high owing to the damage. Today, 14 months later, Polygon decide to get strip out works started using a third party firm. The third party cannot even strip out the kitchen owing to Polygons poor reporting and understanding of the damage caused by leak. Polygon detect the leak and then sit back, working in collaboration with the insurer to see if they can evade any sort of remediation. No care, cost cutting, cheating firm. Again, I am told to wait for Polygons response - will this occur before the end of year?
Fantastic customer service from the initial call to the engineer who attended on the day. Was so relieved to have been recommended Polygon from a neighbour who also used them. Very thorough investigation carried out and comprehensive report sent after the visit. Refunded us without us having to ask for the access part of the trace and access that wasn't needed on the day. Engineer called me throughout the visit to explain findings as I wasn't able to be there. And offered for me to call him back directly in the coming days if I had any more questions. Really impressive. Thank you Polygon
Claim your business profile now and gain access to all features and respond to customer reviews.
At Polygon, we understand that suffering a water pipe leak in your home can be extremely distressing, expensive and disruptive.
If your insurance policy does not provide for ‘Trace & Access’, you’re left trying to find a company you can trust. You’re looking for experts that will provide you with the reassurance the pipe leak will be found and fixed – as quickly as possible with minimum disruption and cost to you.
For this level of service, look no further than Polygon. We’re an award-winning national company with over 60 years of experience and expertise.See more
integrainspect.com
afcservicesinc.com
evpv.uk
packeze.com
magneticflyscreen.com.au
skylitecleaning.co.uk
thepiedpiper.uk.com
vaporclean.co.uk
nationwidemovingsolutions.com
wezone.com
