I suffered a loss of 4000 USD without justification on the platform. On January 18, 2026, I lost 5500 CAD after clicking a phishing link found in a comment on the site. I have reported this to the local anti-fraud agency and the police, hoping to raise awareness and see if others faced similar issues. Screenshots are available. After clicking the link, I was directed to a fraudulent site that mimicked the original. Soon after, my account was accessed without my permission, leading to a cryptocurrency transfer from my wallet. I reached out to customer support, who confirmed the unauthorized access but stated they could not recover my funds. They did not dispute that the phishing link was posted on their platform. I believe this incident was a result of security negligence, including:
- Allowing unverified phishing links to be posted on the main trading platform.
- No warning or disclaimer before redirecting users away from the site.
- Lack of secondary verification or withdrawal confirmations before fund transfers.
- No alerts for new device logins or withdrawal attempts.
- No warnings for suspicious logins, even when access occurred from a different device or location. The phishing link remained visible in an active discussion for a long time, and no effective action was taken even after I reported it. These security oversights significantly contributed to my financial loss. I have also filed a report with federal authorities and am awaiting a follow-up from investigators.
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