They cut the line from my chemical dispenser to the acid without permission or explanation. This took place months ago, but I didn’t check the equipment room as I pay for a monthly service. I noticed the lines had been cut, and they were manually adding chemicals, which stained my pool. Just a week after a $155 service, my pool turned green with no chlorine. Despite multiple reports stating that all equipment was functional, I have a damaged dispenser, a broken light, and a malfunctioning skimmer, costing me extra in water. I used numerous chemicals to try to remove stains, but I couldn’t get them all off. My pool is a mess and unsafe to swim in during the heatwave. They promised to fix it but never showed up. I had to hire another company to repair the damage, and they refuse to cover the costs. I would never use this service again for maintenance.
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Poolwerx is Australasia's largest pool and spa maintenance network. Operating over 3 countries, Poolwerx has over 150 pool supply stores and over 500 mobile pool servicing vehicles. Contact your local Poolwerx for all of your pool and spa maintenance n...
