The franchise owner has taken over $5,000 from us, and we've been waiting for a pool cover and pump since September. There have been numerous lies and excuses, and he never shows up. Our pool is unusable because the heat pump has not been connected. Do not use this service. A family member faced a similar situation with another branch, where he was told to wait a month after paying a deposit for pool equipment. At least he got his deposit back; we have not received any response regarding ours. Legal action is now necessary. As of December 24, we still have not heard from them. They claimed to be working with the local team to resolve the issue, but the communication has been non-existent. The service has been unprofessional, with overselling and poor follow-up on equipment installation. We were quoted for a pool cover that turned out to be an inferior product. We want our money back and have filed a claim with the small claims tribunal. This company is inconsistent across franchises, and I cannot recommend them.
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Poolwerx is Australasia's largest pool and spa maintenance network. Operating over 3 countries, Poolwerx has over 150 pool supply stores and over 500 mobile pool servicing vehicles. Contact your local Poolwerx for all of your pool and spa maintenance n...
