I am extremely disappointed with the service provided by your store and customer care team.At the time of purchase, I clearly informed your store staff that I do not require any earphones or additional accessories. Despite my clear instruction, an earphone was added to my bill without my consent.When I contacted your customer care helpline to resolve this issue, I did not receive proper support. Instead of helping, I was told that the product was “convinced and added.” This is completely unacceptable. I never agreed to purchase the earphone.Additionally, the behaviour of the store staff was very rude and unprofessional. As a customer, I trusted Poorvika Mobiles, but this experience has seriously affected my trust in your brand.Invoice No: GSI/DSAR/4949Invoice Date: 21/02/2026Store Location: 8th mail Hesaraghatta main road Bangalore.
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