I brought an advent calendar for my son who has been going through a rough time lately specifically the loss of his brother. It was getting closer to the 1st of December and it still hadn’t arrived. I got in contact with customer service and they were the most obnoxious and unhelpful people I have ever dealt with!!! I have given the order number and email to look into this and they are saying they don’t have an order under my name and order number! And say I don’t even have an account with them?! Yet they are happy to send me junk mail 8 times a day! It is now the 10th and my son has been left without an advent calendar! To add salt into injury, I have got an email from Royal Mail to say they are still waiting for the parcel to arrive to them SO THEY HAVEN’T EVEN POSTED IT YET!!!! DISGRACEFUL! I would definitely steer clear of this company at all costs, I definitely will be from now on!
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