Well after over a month of messages being sent back & forth the problem has still not been resolved satisfactory. I feel like I've been conned into placing an order with the promise of a free gift that they were never going to honour! Their latest response...(the credit was £20 which I never accepted when it was offered) "I am really sorry that you having an issue with your account, I understand this can be frustrating for you. Looking into this, the free gift is a mystery we unable to to see what will be sent that will be up to a value of 99.99. We understand this, may not be convenient at times. However, we unable to change this at this moment,The credit has already been added to your account a gesture of goodwill.I hope this has helped to resolve your query."
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