Never ever purchasing through this company again. I pre-ordered a pop funko in September as a Christmas present which was being released in November, which I thought would give me loads of time for Christmas. I had seen the same funko pop in several shops and was tempted to buy it because I had a bad feeling about the company I had ordered through but I thought I would give them a little longer so left it another couple weeks. On the 20th November I still hadn’t had an update regarding my order, I contacted them to ask for an update and was told my order would be delivered between 29th and 30th of November…I still hadn’t received anything nor had I been sent a despatch email, so I checked my account to see that it had been cancelled. This so called company didn’t even contact me to let me know that the order I had made 2 months prior had been cancelled. Especially considering the fact that a week before they had confirmed that it was being delivered. Every shop is now out of stock of this product so I can now no longer get this as a Christmas present which is extremely disappointing and frustrating, I knew this product would be in high demand hence why I pre-ordered it 2 months before it had been released, yet here I am still unable to get it. Not only did the company let me down with this product but It stopped me from buying it elsewhere whilst I had the chance. If they had the decency to let me know that they could not follow through with the service I could have bought it at another store and wouldn’t be in this situation. I asked them about a refund and was told that it would reach my account by Thursday last week (1st December) I’ve messaged them in the app and have sent them an email to state that I still haven’t received my refund and now suddenly they are no longer replying. Surprise surprise!! PLEASE do not use this company as they will take your money without giving you the product and will then ignore your request for a refund. Absolutely appalling service. Yet they are still bombarding my inbox with promotional updates and advertisements for their products. After reading the other reviews it seems other people have had similar experiences with pre orders. I completely understand that sometimes things go out of stock or are unable to be obtained due to other factors but this seems to be a common issue so going forward if this company is that unreliable that they cannot come through with orders then they should stop allowing people to pre-order products that they don’t even have available yet, not to mention the lack of response when a refund is requested! In all honestly it seems dodgy and like a scam.
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