popinabox.co.uk

3.4
3.4 Based on 660 reviews

...

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Alec S.
AVOID (updated)

AVOIDI preordered a HunterXHunter figure more than one year ago, on 31/05/2021. I have received four emails postponing the delivery date, the last one changing it to August 2022, but again, it will keep getting postponed.I opened a ticket months ago and all I got was basically a "oops sorry, no stock". I PRE-ORDERED ON DAY ONE, YOU TOOK MY MONEY AND MY TIME, AND NOW THEY HAVE BEEN ONE YEAR LAUGHING AT ME.Completely unprofessional, avoid at all cost.Updated edit (I will leave my initial review and change the stars from 1 to 3): they did really help me an the order is distpatched, so they managed my complain well. Now, I change my rating because it might have been something that occurs rarely, so I consider it would be unfair, considering that things were managed properly.As a recommendation, be honest with the client since day one regarding your items stocks (more if it is a pre-order), give them the more relevant info about it so the client can choose if he wants to cancel the order or wait until the next stock arrives.

3
Date of experience: Aug 21, 2022

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