popinabox.co.uk

3.4
3.4 Based on 660 reviews

...

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Darby
Awful buying experience and customer service

I have ordered a few my hero academia pops for my daughter. Most were per-orders and not one was shipped on the advised date. First batch ordered March 21 and arrived October (with 5 emails later). Did not contact me to advise of a delay, feel if i hadn't hounded their customer service they would have never been sent. Pre-ordered another 2, got the first one after a month or so and when the 2nd one arrived over a month after release & was the wrong pop. Had hassle of posting back for a refund as they were out of stock. Seem to take pre-orders without the stock to fulfill their orders. No apology, no compensation, and a very disappointed daughter. I gave a bad review and they didn't post it either on their site.If you are in the uk, even though the site is .co.uk the orders are shipped from the USA. Really bad service all round, will not be buying from them again.

1
Date of experience: Apr 25, 2022

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