I placed an order 13 months ago which was supposed to be a valentines day present last year, I still haven't received my order. Today I get a notification from my online banking that money had been taken from my account by popinabox, confused I contacted their custom service team. They said it was for the order that was placed 13 months ago. I have moved address since I placed that order and I was informed that I could not change my delivery address. I then asked how I am supposed to receive my order and they gave me a blunt response, I do not know sorry. This is completely unacceptable that I am not able to change my delivery address on an order, especially when they are a year late delivering my product. Do not use this site. Steer clear. Awful customer service. Products a year late.
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