I usually never had any troubles with this company but as of recently the delivery companies that they trust are nowhere near as trustworthy as they are supposed to be. I have spent or either wasted a good £98 on Pop's, two separate deliveries, but Hermes/DHL have not delivered my items. I understand delay's but I paid for Next Working Day Delivery but of course Hermes have let me down. I don't think I'll get my pops at all so everyone do yourselves a favour and don't use PIAB if their delivery companies cannot support them in deliveries.
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