popinabox.co.uk

3.4
3.4 Based on 660 reviews

...

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Tommy B.
Customer service clearly a priority.

So, now I am updating my previous negative review having been stunned by the immediate contact I received from Pop in a Box and the amazing way they have dealt with my issue.I had not realised that all three items in my order are currently delayed from being released in the UK. (Two of them had been shown out of stock, which I am guessing was a mistake and should have been shown as pre-order). The company have assured me that I will receive the items as soon as they have some in stock. And tbh, can't ask more than that. They have gone the extra mile to try and resolve the issue and to update me on the circumstances. I now have more faith in this company, who clearly take customer service seriously.Again, stunned by the speed at which they addressed my concerns.

4
Date of experience: Jan 30, 2022

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