I have 7 pops on order over 4 orders. They are all pre orders and at the moment don't have a date available for when they will be out or delivered. I have moved house and needed to change the address for my orders but there is no option for this on the order page so I messaged customer services. They replied with copy paste messages and the same BS saying they do not make changes to orders after placed, even though they have not been processed yet. They refuse to change the address and say the only thing I can do is cancel the order and re order the items, all the items in question are completely sold out so I couldn't place the order again. This is honestly one of the worst customer service experience I have ever had on the internet, and I can't believe they won't let me change my address - One of the most basic requests on a shop.UPDATE: As you can see they replied below and I checked the message the sent me, absolute joke and waste of time, this is what they said:- - -Your details have been escalated over to me regarding your Trust Pilot review.I am sorry to hear of the frustration caused regarding this matter, I can confirm we are not able to amend an order once placed which includes the address on the order.Please accept my sincere apologies for the inconvenience that this may have caused.- - -This a laughable. What shop in 2022 doesn't allow you to change your shipping address on a pre order without a release date. Seriously it isn't that hard. I manage software projects much larger than their site for a living and this is so unbelievably basic. Can you imagine if amazon didn't allow something like this? It's ridiculous.
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