Appalling company. My daughter ordered 13 My Hero Academia figures last February, all of which should have been released and delivered by May 2021. Now almost a year later My daughter has only received 6 of them. No delivery updates since May 2021 despite many messages from myself requesting updated info. I either got no reply or a reply with no answer to my question. A year after ordering I have now cancelled my order and my daughters bank card so they don't try to take any money from her. Shocking customer service. I don’t recommend this company at all. Seems strange how they don't invite people to leave reviews either. Have been in touch with them today regarding returning the 6 that did arrive as my daughter doesn't want an incomplete set however they say as she has had them over 40 days, despite them still being in their boxes and the fact that it isn't her fault the order wasn't fulfilled, they are now out of the time frame for returns. My daughter has wasted over £60 and is devastated. She saved all her Christmas and birthday money to buy the set and PIAB have been beyond useless, inconsiderate and completely without compassion. No recommendation for this company whatsoever. Doesn't even deserve 1 star. Have every message screenshotted as proof.
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