I am extremely disappointed with POPLA appeal process. Based on my experience, it feels heavily weighted in favour of private parking operators rather than fairness or common sense.I parked on private land within a council estate where the signage was unclear and did not state whether Blue Badge holders were permitted to park. This lack of clarity is especially concerning for disabled drivers who rely on clear and accessible information. Despite this, my appeal was rejected.What makes this even more frustrating is that the same parking operator uses clear and explicit signage regarding Blue Badge parking in other areas of the same council estate. This inconsistency creates confusion and, in my view, acts as a trap for disabled people rather than a genuine attempt to manage parking fairly.POPLA and the BPA failed to properly address this issue. There was no meaningful consideration of unclear or inconsistent signage, nor of the impact this has on disabled drivers. It felt as though the operator’s version was accepted without proper scrutiny.Based on my experience, I would not recommend wasting time on this appeal process if you are a motorist, especially a disabled one. The system does not feel independent, balanced, or just.
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We are the independent appeals service for Parking Charge Notices issued on private land.
Our Process:
1. Receive your verification number
Parking operator will send you a verification number with their rejection notice.
2. Collect your evidence
Prepare any evidence which may support your case.
4. Submit your appeal
Submit your appeal with your evidence online.
5. Track the process
Check the status of your appeal online.
6. A decision is made
POPLA independently reviews all evidence from both parties and issues a decision.
www.popla.co.uk
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