Review Time
The service claims to be an independent appeals platform, but its independence seems questionable in practice. Decisions often hinge on the vague phrase “As such, on the balance of probabilities” to justify outcomes, even when the evidence from parking operators is incomplete, inconsistent, or debatable. This wording appears to sidestep proper examination rather than demanding clear and convincing proof. Worries about impartiality are hard to overlook, especially since the service is funded by the private parking industry. When an appeals body is financially backed by the very companies whose charges it evaluates, it raises legitimate concerns about neutrality. Following the money trail clarifies why many motorists feel the system is rigged against them. An appeals service should enforce rigorous standards and genuinely consider both perspectives. Instead, the service’s reliance on vague probability-based conclusions gives the impression that it is more focused on validating operator decisions than conducting an independent review. This seriously undermines trust in the fairness and credibility of the process.
Not impartial as they sided with parkingeye. Judging by the amount of reviews that are the same your services are definitely one sided. I will be pursing the matter further to court because I know I shouldn’t pay the fine and I hope others to do. The more POPLA fails to make the right judgement the more it’s likely for it to fail.
I am extremely disappointed with POPLA appeal process. Based on my experience, it feels heavily weighted in favour of private parking operators rather than fairness or common sense.I parked on private land within a council estate where the signage was unclear and did not state whether Blue Badge holders were permitted to park. This lack of clarity is especially concerning for disabled drivers who rely on clear and accessible information. Despite this, my appeal was rejected.What makes this even more frustrating is that the same parking operator uses clear and explicit signage regarding Blue Badge parking in other areas of the same council estate. This inconsistency creates confusion and, in my view, acts as a trap for disabled people rather than a genuine attempt to manage parking fairly.POPLA and the BPA failed to properly address this issue. There was no meaningful consideration of unclear or inconsistent signage, nor of the impact this has on disabled drivers. It felt as though the operator’s version was accepted without proper scrutiny.Based on my experience, I would not recommend wasting time on this appeal process if you are a motorist, especially a disabled one. The system does not feel independent, balanced, or just.
your lucky you got one star, and after reading just a few of these reviews I now know you've been lying about your statistics, I'm an I'll man that needed to park safely in order to medicate, I'll see you clowns in court, I'll show you you won't get away with robbing people the way you clearly are, pack of rats the lot of you
IF I COULD GIVE A MINUS 10, I WOULD!I received a parking notice charge, issue date 25th September 2025. I appealed via POPLA, which was a complete waste of time. How can they be independent and impartial when they are funded by the British Parking Association & its members, which UKPA is a member?Appeal details:- We didn’t park in the 18 minutes we were in the carpark. My husband sat in the car the full time as I went into the NEXT store to return a parcel they had given to me in error. They had inadvertently given me a package for someone called Forrester, and not my package. I was advised my package was in store for collection. So the irony is, I wouldn’t have been in the carpark had they not given me the wrong package. Furthermore, I didn’t know their parking procedures had changed. I had originally parked and paid for parking in the other carpark ( they allow a 20 minutes grace period) when I picked up the wrong item. I didn’t realise it was not my item until I got back home. The whole issue with NEXT was verified with the Duty Manager, Chad, who I spoke to on the 1st of October 2025. Also the member of staff who was on duty that had served me on 20th September 2025 and passed me someone else's item. The Manager, advised this doesn’t happen very often and apologised. I feel under the above circumstances, one because my husband didn’t leave the car and secondly to due to the NEXT store situation the parking ticket should be cancelled. I would appreciate a bit of common sense and decency from yourselves.The Next Store Manager, signed a statement confirming the situation was true & valid and they could contact her, if they required more information. Furthermore, UK Parking Administration - had uploaded its evidence regarding my appeal.One of the pieces of evidence stated “ As soon as the driver left their vehicle unattended, he or she accepted the Terms of Condition, including breach of contract” Hence they were agreeing to a contract with UKPA” I explained, the driver, my husband, at no point did he get out of the car in the 18 minutes we where in the carpark. They just quoted other screeds of law and ignored all the information I had provided. I was provided with a link to pay my fine. This is just extortion and should not be allowed. I now have to pay £100 instead of the original £60.00. They didn’t even put a moratorium in place, to freeze the £60.00 fine, until POPLA reviewed my appeal. The system is rigged totally against the vehicle owners/drivers. The government needs to introduce legislation to regulate these cowboys. I would like to know the statistics of the percentages of appeals upheld against the appeals they denied. That would provide a clear picture of the hypocrisy of this organisation.Most people, will pay up if they genuinely know they were in the wrong but this beggars belief. Absolutely morally repugnant. Update after Popla’s reply - Monday, 15th December2025They just churn out a scripted reply to all the drivers’ reviews on TrustPilot. It is a complete diabolical disgrace. The government needs to introduce new legislation to regulate these cowboys and have a completely independent organisation to assess drivers appeals. Shame on them, at this time of year and especially, under the current economic climate, where most people are struggling to heat and feed themselves and their families. As long as the Investment Companies, are extracting their pound of flesh, from normal hard working class people to pay the enormous bonuses to bankers/ investors who are already paid astronomical amounts of remuneration. Regulation is the only way to stop this ripoff.
Absolutely useless. My appeal was fair and clear. They took parking companies side despite photographic evidence that disproved their narrative. They said where I should have parked was marked on the ground. IT WAS NOT. You can look at satellite pictures to see that yourself. Feel that I'm now being forced to pay a fine that I do not deserve thanks to a corrupted POPLA office. 99% of reviews don't lie....
I have waited 3 months for an appeal on a PCN charge, as my car was not even on the database so i couldnt pay for parking, they still think it is correct to issue me a PCN when i have given them evidence, absolute joke this isEditMY CAR WASNT ON THE DATABASE TO BEGIN WITH HOW WAS THAT LEGITIMATE TO GIVE ME A PCN TO BEGIN WITH
I appealed the fine as there is no camera on one exit, so not everyone gets charged for the same thing. They took 6 weeks to email back with a decision, no communication, and now my fine has doubled! I'm fuming. If I'd been aware of that I'd have just paid it. Complete waste of time, don't bother.
Absolute waste of time and ended up increasing the parking fine. The appeal service did not take into account whether a fine was justified or not, it only confirms if the parking company followed its procedures. This was not made clear in any correspondence prior and gave the parking company opportunity to increase the fine due to the timescale of the appeal. What a bunch of crooks!
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We are the independent appeals service for Parking Charge Notices issued on private land.
Our Process:
1. Receive your verification number
Parking operator will send you a verification number with their rejection notice.
2. Collect your evidence
Prepare any evidence which may support your case.
4. Submit your appeal
Submit your appeal with your evidence online.
5. Track the process
Check the status of your appeal online.
6. A decision is made
POPLA independently reviews all evidence from both parties and issues a decision.
www.popla.co.uk
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