The service claims to be an independent appeals platform, but its independence seems questionable in practice. Decisions often hinge on the vague phrase “As such, on the balance of probabilities” to justify outcomes, even when the evidence from parking operators is incomplete, inconsistent, or debatable. This wording appears to sidestep proper examination rather than demanding clear and convincing proof. Worries about impartiality are hard to overlook, especially since the service is funded by the private parking industry. When an appeals body is financially backed by the very companies whose charges it evaluates, it raises legitimate concerns about neutrality. Following the money trail clarifies why many motorists feel the system is rigged against them. An appeals service should enforce rigorous standards and genuinely consider both perspectives. Instead, the service’s reliance on vague probability-based conclusions gives the impression that it is more focused on validating operator decisions than conducting an independent review. This seriously undermines trust in the fairness and credibility of the process.
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We are the independent appeals service for Parking Charge Notices issued on private land.
Our Process:
1. Receive your verification number
Parking operator will send you a verification number with their rejection notice.
2. Collect your evidence
Prepare any evidence which may support your case.
4. Submit your appeal
Submit your appeal with your evidence online.
5. Track the process
Check the status of your appeal online.
6. A decision is made
POPLA independently reviews all evidence from both parties and issues a decision.
www.popla.co.uk
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